1. Eligible Refunds
Refunds are allowed strictly under the following conditions:
- No Delivery: Creator fails to deliver work.
- Cancellation: Work is not started and order is cancelled.
- Disputes: Verified dispute in quality or agreement.
2. Non-Refundable Cases
Refunds will not be issued if:
- Approved: Work is completed and approved.
- Delaying: Brand delays approval intentionally.
- Minor Issues: Minor creative differences.
3. Dispute Handling
Influimi handles all disputes via a strict review process.
- Chat Review: Review of messages.
- Content Review: Review of delivered content.
Final decision will be made by the platform.
4. Refund Timeline
Fast, seamless refund processing directly back to source.
- Processing Time: Refunds processed within 5–7 working days.
- Original Source: Always credited back to original payment method.