User Data Deletion Instructions
At Influimi, we respect your privacy and provide you with clear instructions to request deletion of your account, personal data, and connected social media information. This page explains how to submit an official deletion request, what information is eligible for removal, and our compliance retention rules.
How to Request Data Deletion
Influimi handles all account and data deletion requests exclusively via our official support email. To initiate a request, send an email to:
Compose an email from your registered email address to hello@influimi.com.
Set the subject line to: Data Deletion Request
Include your registered Influimi email, account type (Creator or Brand), and Instagram username (if connected).
Influimi will verify ownership of the account before processing the deletion of eligible data.
Information Required in Your Request
To help us verify your identity and locate your account records accurately, please ensure your email includes:
- Registered Email: The email address associated with your Influimi account.
- Account Type: Indicate whether you are registered as a Creator or a Brand.
- Connected Instagram Handle: Your Instagram username if your profile was connected to Influimi.
What Data May Be Deleted
Upon verification of your request, eligible personal data and profile information stored in Influimi systems may be deleted, including:
- Influimi profile information (name, bio, contact details, profile picture)
- Connected Instagram account information stored by Influimi
- Instagram analytics, engagement statistics, and performance metrics stored by Influimi
- Account preferences, notification settings, and application configurations
- Creator portfolio media and promotional assets uploaded directly to Influimi
- Other eligible personal information associated directly with the account
Information We May Need to Retain
Certain information may be retained for the period required or permitted by applicable law or legitimate compliance obligations. Influimi does not promise immediate deletion of all transactional or legal records.
Records that may be retained where legally required or permitted include:
- Financial & Tax Records: Invoices, payment transaction logs, payout history, and statutory tax records.
- KYC & Identity Verification: Government compliance and identity records retained under applicable regulations.
- Fraud Prevention & Security: Logs necessary to prevent platform abuse, repeated fraud, or fee circumvention.
- Disputes & Legal Claims: Records required to establish, exercise, or defend active or potential legal claims.
Pending Bookings, Payments & Disputes
If an account has active or pending Bookings, pending Creator payouts, unfulfilled deliverables, open refund requests, active disputes, chargebacks, or ongoing fraud investigations, Influimi may delay the deletion of certain records until the relevant matter is resolved or the statutory retention period expires.
Permanent Deletion
Deletion of eligible personal data may be permanent and may not be reversible. Once deleted, your account profile, portfolio assets, and configurations cannot be restored or recovered.
Processing Time & Notification
Verified deletion requests will be processed within the period required by applicable law, subject to identity verification, technical requirements, and applicable legal or regulatory retention obligations. Once processing is completed, Influimi will notify you via a confirmation email.
Instagram / Meta Connection vs. Data Deletion
Disconnecting Instagram or revoking Influimi's access through Meta or Instagram account settings is not the same as deleting your Influimi data.
Revoking access through Meta settings stops future API data synchronization where technically applicable, but it does not automatically delete previously stored account information from Influimi. To delete eligible data already stored in our systems, you must submit the official email request described on this page.
Contact Influimi
For any questions regarding these Data Deletion Instructions or your personal data rights, please contact our official support desk at: